Permanent solution

A man was trying to renew a health card on behalf of his son, who has a disability and does not have a driver’s licence. The only way his card could be renewed was to visit ServiceOntario in person, or have a family doctor fill out a form exempting him from the photo and signature requirement. He pointed out that even though this form specified that his son’s disability was “permanent,” he still had to redo the form each time his health card expired. We spoke with staff at the Ministry of Public and Business Service Delivery about this case and the issue in general. They confirmed that they would update the information in their system and the man would not have to fill out the form again.

Read about how we helped other people in our Selected cases.